Privacy and personal data protection policy

LUNAJE LUXE TRAVEL S.A.S. · Tax ID (NIT) 902053409-8 · RNT 287883 and 287881
Last updated: September 29, 2026

This is an English translation provided for convenience. In case of any discrepancy, the Spanish version shall prevail.

LUNAJE LUXE TRAVEL S.A.S., Tax ID (NIT) 902053409-8, domiciled in Armenia, Quindío, Colombia, as the party responsible for processing personal data, adopts this Privacy and Data Protection Policy in accordance with Colombian Law 1581 of 2012 and other applicable regulations.

Official email: [email protected]
Phone: +57 301 677 3002

Purposes of processing

The personal data collected by LUNAJE may be used for:

• Tourism quotes and bookings.
• Issuing tickets and services.
• Sales contact and customer service.
• Sending promotional information and campaigns.
• Administrative and financial management.
• Payment validation and fraud prevention.
• Coordination with national and international tour operators.
• Traveler assistance.
• Compliance with legal and contractual obligations.
• Statistical analysis and service improvement.

Data we collect

LUNAJE may collect:

• First and last names.
• Identity document.
• Date of birth.
• Nationality.
• Phone numbers.
• Email addresses.
• Immigration information.
• Travel information.
• Basic financial information for payments.
• Data required by operators, airlines and insurers.

Authorization

The data subject freely, previously, expressly and knowingly authorizes the processing of their personal data when they:

• Request information.
• Fill out forms.
• Make bookings.
• Interact via WhatsApp.
• Take part in campaigns or promotions.
• Accept quotes or vouchers.

Data transfer and transmission

The data subject authorizes their data to be shared with airlines, hotels, tour operators, insurers, carriers, payment platforms and technology providers located in Colombia or abroad, exclusively for the proper provision of the contracted tourism services.

Marketing communications

The data subject authorizes LUNAJE to send promotions, news, marketing campaigns, travel information, reminders and sales follow-up through authorized channels such as WhatsApp, email, phone calls and social media.

The data subject may request the deletion or modification of their data at any time.

Information security

LUNAJE will implement reasonable administrative, technological and operational security measures to protect personal information against loss, misuse, unauthorized access, alteration and disclosure.

Rights of the data subject

The data subject may access their data, update information, correct data, request deletion, revoke authorization and submit inquiries or complaints by sending a request to [email protected].

Cookies and digital tools

LUNAJE may use digital tools, cookies, pixels and similar technologies to improve the user experience, analyze browsing behavior, develop advertising campaigns and personalize content.

Effective date

This policy is effective as of its publication and may be updated at any time in response to legal, commercial or technological changes.

At LUNAJE we protect your personal information and use it only to give you a safe, organized and personalized travel experience.