Terms and conditions for the provision of tourism services

LUNAJE LUXE TRAVEL S.A.S. · Tax ID (NIT) 902053409-8 · RNT 287883 and 287881
Last updated: September 29, 2026

This is an English translation provided for convenience. In case of any discrepancy, the Spanish version shall prevail.

By requesting, quoting, booking or purchasing tourism services from LUNAJE LUXE TRAVEL S.A.S., the client accepts these terms and conditions.

LUNAJE acts mainly as an intermediary between the client and national and international tourism providers.

Direct responsibility for the provision of services lies with the operators, airlines, hotels, carriers and other contracted providers.

Bookings and payments

All bookings are subject to availability, may require a deposit or advance payment, and will be confirmed only once payment has been validated.

Prices may vary due to fare changes, availability or exchange rate fluctuations. See the Payments and confirmations policy.

Cancellations and refunds

Cancellations are subject to the policies of the corresponding provider. The following may apply:

• Penalties.
• Administrative fees.
• Non-refundable restrictions.

Refund times depend on each provider. See the Cancellation and refund policy.

Documentation and immigration requirements

The traveler is responsible for:

• Checking that their passport is valid.
• Obtaining visas and permits.
• Meeting immigration requirements.
• Having the required vaccinations.

The agency will provide guidance for information purposes only and assumes no responsibility for immigration decisions made by other countries.

Operational changes

Itineraries, schedules, hotels or services may change for operational, weather-related, governmental or force majeure reasons. LUNAJE and its providers will seek to offer the traveler reasonable alternatives.

Client responsibilities

The traveler must:

• Arrive on time.
• Comply with immigration rules.
• Carry the required documents.
• Behave appropriately.

The agency may decline to continue providing services in cases of behavior that affects operations or safety.

Baggage

Baggage policies depend on each airline or provider. The agency is not responsible for loss, delays, damage or additional charges.

Insurance and travel assistance

Insurance and assistance plans are subject to the coverage, exclusions and conditions of the insurer. The agency recommends always traveling with international medical assistance.

Force majeure

LUNAJE is not responsible for impacts arising from natural phenomena, government restrictions, pandemics, immigration issues, strikes, flight cancellations or public order situations.

Data protection

The client authorizes the processing of their personal data for commercial, operational and tourism purposes in accordance with current regulations and the Privacy and data protection policy.

Right of withdrawal

Applies in accordance with Colombian law, Law 1480 of 2011, and the specific conditions of each tourism service.

Jurisdiction

Any dispute will be resolved under Colombian law. The contractual domicile is the city of Armenia, Quindío, Colombia.